Freedom Hub Privacy Policy

1. Introduction

Welcome to Freedom Hub.

Freedom Hub (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, submitting an asset audit request, or engaging with our educational resources, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, residential address, mobile phone number, email address, company name, and executive role.

• Financial & Capital Profile Data: Property valuation estimates, existing mortgage balances, secured loan data, and indicative target liabilities are provided when utilising our interactive calculators or requesting a customised Strategy Snapshot.

• Technical Data: IP address, browser type, specific pages visited within the hub, time spent on site, and cookies/analytics data (e.g., via Google Analytics).

• Sensitive Information: We generally do not collect sensitive information (such as health, political, or biometric data). If strictly required, it will only be collected with your explicit consent and handled in accordance with Australian law.

3. How We Collect Your Information

We collect information when you:

• Submit a Strategy Snapshot request, dynamic calculator entry, or general enquiry form through our platform.

• Contact us directly via phone, email, or corporate channels.

• Subscribe to updates, Freedom Hub newsletters, or strategic marketing materials.

• Engage with our digital campaigns, social media channels, or structured partner links.

• Interact with our automated systems, customer support modules, or AI agents.

4. Why We Collect and Use Your Information

We use your information to:

• Respond to your enquiries and route your data to the appropriate specialised asset specialist.

• Generate and deliver your data-driven Strategy Snapshot or personalised capital findings.

• Send project updates, investment structure information, or educational material (if you opt in).

• Test serviceability baselines and operational parameters against your equity profile.

• Improve our website, user experience, conversion funnels, and automated systems.

• Meet our strict legal, financial, lending, and regulatory obligations.

5. Disclosure of Your Information

We may share your personal information with:

• The Freedom HQ Collective: Our unified operational entities—including Wealthpool Group, Growth Syndicates Australia, and Builtfast Homes—will ensure your strategy request is processed by the correct asset engine.

• Professional Advisers: External credit brokers, legal teams, accountants, or specialised financial service providers tasked with validating your structure.

• Service Providers: Marketing automation, secure web hosting, unified CRM (e.g., Zoho TeamSpace), and advanced analytics providers who assist our operations.

• Legal Authorities: Government bodies, credit regulators, or financial watchdogs if explicitly required by law.

Note: We strictly do not sell, rent, or trade your personal information to third parties.

6. Data Storage and Security

We store personal information securely using physical and electronic safeguards. While we take all reasonable industrial steps to protect your data, no online system or digital framework can be guaranteed 100% secure; you provide all profile information at your own risk. In the event of an eligible data breach likely to cause serious harm, we will comply fully with the Notifiable Data Breaches (NDB) scheme.

7. Access and Correction

You hold the right to request access to the personal information we maintain about your asset profile or ask for immediate corrections to your financial metrics. Please contact us using the details below. We may require strict identity verification before processing your data access or amendment request.

8. Cookies and Analytics

Our platform utilises cookies to optimise user navigation and track engagement behaviour across our educational content. You can manage cookie permissions through your individual browser settings, though disabling them may limit the functionality of our interactive wealth calculators.

9. Direct Marketing

We may utilise your contact data to send strategic insights, market analysis, and promotional materials related to Freedom Hub and its collective partners. You can opt out of these updates at any time by clicking the “unsubscribe” link in our communications or contacting us directly.

10. Overseas Disclosure

We prioritise storing information within secure database infrastructures located in Australia. Some underlying service providers (such as cloud hosting, enterprise software tools, or unified CRM interfaces) may process or store data overseas. We take reasonable contractual steps to ensure these external providers comply with privacy obligations consistent with rigorous Australian standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to mirror current regulatory adjustments or systemic modifications to our capital frameworks. The latest, authoritative version will always be accessible via our designated privacy portal.

12. Contact Us

If you have questions, strategy disputes, or privacy complaints regarding this framework, please contact our team directly:

• Email: info@freedomhub.com.au

• Address: Level 2, 28 Riddell Parade, Elsternwick, Victoria 3185

• Attention: Privacy Officer

If you are not satisfied with our resolution pathway, you retain the right to contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.